F A Q

F A Q

How do I make a purchase ?

To make a purchase through the Atelier Godolé online store, simply select the relevant product, including size if relevant and click ‘Add to shopping bag’.

The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’, or continue shopping to add more items to your cart.

Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team.

What payment methods re accepted ? 

We accept payment by Visa, Mastercard, American Express or Paypal.

What is the turnaround time on made to order pieces? 

Made to Order pieces take approximately 2–4 weeks to ship. A notification of shipment will be delivered to your email account once dispatched. In the case you require a faster turnaround time, please contact us via email prior to placing your order to ensure we can meet your time requirements.

What is a pre-order? 

Pre-Order allows you to secure your purchase, ahead of the piece being available for delivery. Full payment is required and notification of shipment will be delivered to your email account once dispatched. For information around the expected delivery time, please refer to the Details tab on the product page.

In what packaging will my purchase be delivered? 

Jewels arrive in a branded jewelry box.

Can I include a personalized gift message with my purchase ?

Yes, you will be given the opportunity to write a personalised gift message at the checkout. Messages are hand written & included with your purchase.

Orders where a gift message is elected, will not include any hard copy invoice information. This information can be retrieved by the buyer through their email account, or via the order confirmation email.

Can I ship my order to an international location? 

Yes, we ship worldwide.

When will I receive my order?

Orders in France will be received 1–4 business days, and 3-10 business days for Europe using  Tracking mail (Lettre suivie). For International orders will be received within 4–20 business days.

Am I able to track my order? 

Upon dispatch, all customer will receive notification via email, that includes full tracking information for their parcel. To track your item, visit the Laposte website, or the postage service website of your country.

What is your return policy? 

Atelier Godolé accepts the return of unworn and unused items in their original condition within 14 days of order receipt, for exchange or credit note. Purchases made in store require a proof of purchase and online orders an original order number.

Any Bespoke or Custom pieces are final sale, and cannot be returned for exchange or credit. This does not include pieces that are purchased as Made to Order or Pre-Order through our online store.

If a faulty item is received, please contact our Customer Service team to arrange return via post. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Do I cover the shipping fees in the return process ?

Atelier Godolé is not responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

Do I have to pay import and duty charges? 

Import & duty charges are not included in your purchase, and are the responsibility of the customer. For further information around expected duty and taxes when importing to your country, please visit your relevant customs website.